Lead enterprise process architecture and optimization across US and Australian operations.
Partner with C-suite leaders to redesign high-friction value streams and drive operational efficiencies.
Set enterprise process standards and ensure cross-functional alignment with executive leadership.
Omnidian is a fast-growing Series C tech-enabled service company providing performance assurance for distributed solar and energy storage. They are a certified B Corp with a passionate, mission-driven team, headquartered in Seattle, WA.
Lead cross-functional process engineering initiatives using Lean Six Sigma and systems thinking to measurable outcomes.
Design AI-ready processes, build prototypes, and use process simulation to validate designs.
Partner with Product, Engineering, Data Analytics, and Operations to align priorities and drive trade-offs.
Airbnb is an online marketplace that connects hosts offering unique stays and experiences with guests seeking authentic connections worldwide. It has grown to over 5 million hosts and 2 billion guest arrivals, with a culture that values inclusion, belonging, and innovation.
Develop and oversee quality programs to ensure HIPAA compliance and implement training based on audit trends.
Tune AWS Auto-QA prompts to flag quality and compliance risks while reducing AI hallucination.
Analyze interaction logs via SQL, manage HITL QA workflows, and lead process improvements using Lean/Six Sigma.
Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions. It is trusted by Fortune 100 companies, major national payers and large providers to enable employees to live their healthiest lives.
Lead strategic and operational management of third-party customer support services, ensuring exceptional experiences for students and educators.
Oversee vendor performance against SLAs, KPIs, and quality standards using data-driven insights and continuous improvement.
Drive workforce performance, escalation management, and AI-enabled solutions to optimize service delivery.
They provide large-scale customer support services for students, educators, and other stakeholders in the education sector. The company fosters a remote-first, collaborative culture focused on innovation, inclusion, and continuous improvement.
Lead strategic process improvement initiatives to enhance operational efficiency and streamline workflows across departments.
Apply Lean Six Sigma principles and project management methodologies to reduce waste and drive measurable results.
Collaborate with cross-functional stakeholders to manage projects from planning through implementation and long-term adoption.
This partner company is a technology-driven provider of cloud-based HR and payroll solutions focused on operational excellence and service quality. It fosters a culture of continuous improvement, innovation, and collaboration, with teams working remotely across the United States.